Used ASIC Global After-Sales Service Terms

These terms govern inspection, warranty handling, repair, replacement and authorized returns supplied by Used ASIC Global. We sell new and used third-party mining equipment; we do not manufacture the brands offered on the Website.

A product-specific order, written quotation or mandatory law may provide additional rights. If there is a conflict, the mandatory rule or specifically agreed written term prevails.

New Hardware

Unused hardware sold by us with the original manufacturer's warranty identified in the order.

Used Hardware

Previously owned or operated hardware sold by us, including units repaired before sale and units requiring inspection and testing only.

Third-Party Hardware

Hardware obtained from another seller and not associated with our sales record.

Service Case

The repair or support record identifying the customer, serial number, reported fault and service history.

Remote Diagnostic

A scheduled English-language session used to inspect device operation, logs, configuration and reported faults.

Create a repair request before shipping. Provide accurate contact details, model, complete serial number, order information where applicable, fault symptoms, operating conditions, device logs and clear photographs when requested.

• Remote diagnostic appointments are arranged in English.
• The Customer must install AnyDesk from its official website and authorize the connection at the scheduled time.
• When the miner is network-connected, the Customer computer must be on the same local network.
• If the device does not power on or connect, Support will agree an alternative diagnostic method.
• One reasonable rescheduling request may be accepted. Repeated absence or failure to prepare access may close the session as delivered or require a new fee.

After authorization, ship only to the location stated in the case. The Customer pays inbound freight. For an accepted Used ASIC Global warranty case, we pay standard return delivery after repair or replacement.

New hardware follows the manufacturer's warranty stated in the order. Used hardware sold by Used ASIC Global is covered for 365 days from shipment, or activation for hosted used hardware. Coverage includes a verified internal failure, delivery damage and a unit received non-operational, subject to serial verification, inspection and the exclusions below.

• The Customer pays inbound transportation to the assigned service location.
• We pay standard return transportation for an accepted used-equipment warranty repair or replacement.
• Repair or replacement is targeted within 10 business days after receipt.
• Hosted used hardware receives covered repair or equivalent temporary hashrate without an additional repair charge.

The $49 remote diagnostic fee applies to devices whose coverage has expired and devices purchased from another seller. Eligible used devices within our warranty are assessed without this fee.

1. Remote assessment: we may inspect network visibility, logs, temperatures, power and hashrate behaviour, controller configuration, error history and the reported fault.
2. Immediate guidance: where reasonably possible, Support will guide the Customer through safe corrective steps.
3. Repair decision: if physical service is required, we issue a written estimate for parts, labour and transport before paid work begins.
4. Testing: hardware repaired by us undergoes appropriate functional and load testing.

The diagnostic fee is non-refundable after the scheduled service has been delivered, including where the issue is resolved remotely. If we accept the device for a quoted paid repair, the fee is credited against the approved repair charge. The Customer remains responsible for inbound and return freight and approved repair costs unless the quotation states otherwise.

Replaced components in an approved paid repair carry a 90-day service warranty. Diagnosis does not guarantee that a device is repairable or economically suitable for repair.

Free warranty service does not cover a fault caused by the Customer or an external operating condition. An unrelated modification does not void the whole warranty unless it caused the fault or prevents reliable diagnosis.

Used ASIC Global may perform reasonable disassembly, testing, controller and configuration checks, component-level inspection and burn-in procedures. Inspection findings determine whether service is covered, chargeable, unavailable or uneconomical.

We may repair the original unit, replace individual parts, exchange a board or provide an equivalent replacement unit. Replaced defective parts are not returned unless required by law or agreed before service.

An accepted used-equipment warranty case has no diagnosis, labour, covered-parts, handling, packing or storage charge. An out-of-warranty quotation identifies every paid item and no additional paid work proceeds without approval.

Post-term storage rules for hosted devices appear in the Hosting Agreement: 90 days free, followed by $30.00 per device for each 30-day period after notice.

Remove confidential information, pool credentials, wallet addresses, API keys and personal data before shipment. Service can require resetting storage or replacing controllers. We cannot guarantee preservation of device settings or data.

To the maximum extent permitted by law, responsibility for proven loss or damage caused directly by our service is limited to the reasonable repair or replacement value of the affected product. We are not responsible for lost mining revenue, changes in coin value, pool rewards, business interruption, indirect loss or events outside reasonable control.

Nothing in these terms excludes liability or remedies that cannot legally be excluded or limited.

We may use service providers and logistics partners to complete a case. Service records may be retained for support, fraud prevention, quality control, regulatory and accounting purposes under the Privacy Policy.

If one provision is unenforceable, the remaining provisions continue in effect. A delay in enforcing a right does not waive that right. The version accepted when the service case is created normally governs that case unless mandatory law requires otherwise.