Order Policy & Purchase Terms

1. Proportionate Identity Verification

Identity or business verification is not routinely required. Limited verification may be requested where reasonably necessary for a refund to a different bank account, suspected fraud, account protection, payout validation, or compliance with a specific legal obligation.

Refund protection

A bank refund normally returns to the originating account. A different beneficiary requires a written request, valid identity evidence and proof of account ownership. Bank payments are not refunded in Bitcoin, and Bitcoin payments are not refunded by bank transfer.

2. Placing an Order & Confirmation

Before submitting an order, customers must carefully review product specifications, power requirements, hashboard configurations, and delivery schedules. All orders constitute an offer to purchase the applicable hardware, hosted-mining service, cloud-mining contract, or other service identified at checkout.

After payment confirmation, an electronic invoice is emailed and stored in the account. Hosted and Cloud Mining customers also receive the applicable service contract by email and in the account.

Used ASIC Global is an independent seller of new and used cryptocurrency-mining equipment and a provider of related hosting and repair services. We do not manufacture the third-party hardware offered on this Website. Manufacturer names and trademarks identify the products only and do not imply ownership of, or affiliation with, the manufacturer unless an active commercial relationship is expressly stated on our About page.

3. Product Pricing & Locked Market Rates

All prices quoted on Used ASIC Global are denominated in United States Dollars (USD) unless explicitly stated otherwise. Payment may be made by bank transfer, supported credit or debit card, or an approved cryptocurrency method displayed at checkout.

Digital-Asset Exchange Rate Policy:

The applicable exchange rate is the rate displayed or applied by the enabled payment provider when the payment is processed and confirmed.

Regardless of any subsequent market fluctuations in Cryptocurrency values or Foreign Exchange rates, your paid order will remain fixed under the original Locked Market Rate. No price adjustments, retroactive discounts, or cancellation requests will be accepted due to market volatility.

4. Import Duties, Taxes & Customs Clearance (DDP Support)

For retail orders of up to 10 devices, the recipient does not pay import duties, taxes or customs-clearance charges; these amounts are handled by us as part of the retail delivery arrangement. Orders above 10 devices are commercial orders: import duties, taxes and customs clearance are the Customer’s responsibility and are confirmed in the commercial invoice.

Every shipment uses an accurate commercial description, the actual invoice value and the applicable customs classification. We do not reduce declared values or submit misleading descriptions at a Customer’s request.

5. Delivery, Tracking and Transit Protection

The dispatch origin and carrier are shown in the order record. Logistics locations are identified as company-operated or third-party facilities, as applicable.

• In-Stock Hardware: The dispatch estimate is displayed before payment and begins after cleared payment.
• Supplier Pre-Orders: The estimated dispatch window is based on the release or delivery schedule provided by the manufacturer or upstream supplier. We will notify the Customer of a material delay and provide the options required by this policy and applicable law.
• Transit protection: The Customer is entitled to receive the device in the documented condition. Report visible damage within 48 hours and concealed damage within 7 days with photographs of the carton, labels, packing and device. Keep all packaging while the claim is reviewed.

Coverage extends up to the invoiced value for accepted loss, theft or physical transit damage. We coordinate the carrier or insurer claim. If rejection results from our packing or documentation error, we remain responsible for an appropriate repair, replacement or refund. The order confirmation identifies the applicable carrier protection or insurer before dispatch.

6. Cancellation and Refunds

A hardware order may be cancelled for a full refund before allocation, custom preparation, packing, or dispatch begins. If payment arrives after a supplier allocation or pre-order window closes, the Customer may accept the next available allocation or request a full refund. Approved refunds are initiated within seven business days.

30-Day Change-of-Mind Return

A Customer may request the return of eligible hardware within 30 calendar days after confirmed delivery. The product must be returned only after written authorization, complete with its supplied parts, cables, and packaging, and in substantially the same condition in which it was delivered. The Customer pays the return freight, insurance, duties and clearance costs for a change-of-mind return. Once the returned hardware is received, inspected, and verified at our service facility, the refund is processed promptly and issued via the original payment method used for the purchase. Any verified loss in value caused by customer damage, missing items, or inadequate return packaging may be deducted where permitted by law. Custom-sourced orders, wholesale orders, activated hosted hardware, cloud-mining contracts, completed services and goods that cannot be resold for legal or technical reasons are excluded unless mandatory law provides otherwise.

A return based on a confirmed defect, delivery damage or incorrect product is handled under the After-Sales Terms and is not treated as a change-of-mind return.

Cloud Mining is fully refundable before activation and refundable after activation for the unused daily contract value. Hosted Mining may be ended at any time: Net Output is settled through termination and the Customer’s device is returned after confirmation of the disclosed delivery cost.

Refunds use the original payment rail. Bank refunds return to the originating account unless enhanced verification approves another account. A Bitcoin refund is sent to a securely confirmed wallet and is calculated from the USD refund value at the enabled provider rate when processed.

7. Technical Service Orders

A $49 remote diagnostic fee applies to out-of-warranty equipment and equipment not purchased from Used ASIC Global. The fee covers the scheduled assessment and is non-refundable after that assessment has been delivered. If the device is accepted for a quoted physical repair, the diagnostic fee is credited against the approved repair charge.

No paid physical repair begins without a written quotation identifying the proposed parts, labour and transport charges. Diagnostic and repair services do not create a sales warranty for hardware purchased elsewhere.

8. Legal Compliance & Sanctions Policy

Customers warrant that they are not subject to economic sanctions administered by OFAC, the United Nations, the European Union, or His Majesty’s Treasury, and that purchased hardware will not be used in prohibited jurisdictions or unauthorized military/weaponry applications.

We first provide a written internal review, normally within ten business days, and seek an amicable resolution. Mandatory consumer rights and locally available remedies remain unaffected. These terms are governed by the laws of the People’s Republic of China. Unresolved eligible disputes may be referred to Competent People’s Courts in Suzhou, Jiangsu, People’s Republic of China.